Department 21 within the administration of the city of Ditzingen combines all functions of technical and commercial facility management, property management, and economic development. Our support included comprehensive assistance for the department - ranging from conducting an organizational study to interim management, active participation in a task force, process management, change management implementation, and the introduction of a CAFM system.
Challenges
In addition to the current challenges in the construction and real estate sectors - such as increasing complexity, difficult market conditions, the need for gradual digital transformation, and improved sustainability—the department faced further organization-specific challenges. These primarily included the filling of leadership positions, restructuring and professionalizing internal processes and workflows, and implementing a CAFM system.
Added value
As part of our organizational study, the status quo of the organizational unit was analysed in close collaboration with IMAKA Institute for Management GmbH. From this, concrete optimization measures were derived and documented accordingly. Employees were not only thoroughly informed about the study’s findings but were also actively involved in the analysis through interviews during the process.
Instead of offering accompanying consultancy for implementing optimization measures, an interim management arrangement was initially established for five months after the organizational study. This interim management ensured the continuation of standard operations until the leadership positions were filled. These leadership tasks were supplemented with technical support for operational standard tasks. Within this framework, the first optimization measures were already implemented and initiated.
Building on these efforts, the further development of the department was advanced through targeted measures. These included operational support as part of a task force and comprehensive process management. Workflows were documented, structured, and reviewed in collaboration with the responsible employees, who also received training in their practical application. Additionally, change management in commercial facility management was employed to further refine key structures. In a workshop, responsibilities were defined and clearly assigned to improve collaboration and optimize interfaces. Based on this, job descriptions for all positions were created or revised, resulting in greater transparency and standardized foundations for daily work.
With our broad service portfolio, we were able to add value in other areas as well, such as taking on the client representation for a childcare facility. This holistic approach not only laid the groundwork for forward-looking development but also established the foundation for sustainable optimization and efficiency improvements.
Project data
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Service area
Processes + Organisation
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Solution
Municipal Consultancy
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Client
City of Ditzingen
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Focus
Department of Real Estate and Facility Management
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Scope
Portfolio analysis, preparation of a refurbishment and new construction plan, strategic advice on project organisation and funding opportunities
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Location
Ditzingen
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Project specifics
Intensive cooperation with the main office and personnel office as well as with IMAKA Institut für Management GmbH
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Timeframe
04/2022 to 12/2024
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Project scope
Consultancy mandate for the office with approx. 60 employees (incl. caretakers and cleaning staff)
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